We are China's leading customer experience digital management platform, dedicated to helping enterprises implement effective customer experience strategies through customer insights, cognitive intelligence technology, and deep industry expertise.
Founded in 2008, we have grown from a consumer research consultancy to a comprehensive experience intelligence platform, serving over 500 enterprise clients across 50+ industries.
Comprehensive VoC collection and analysis across all customer touchpoints
AI-powered real-time analysis and automated response systems
Expert consulting to transform insights into actionable strategies
Scalable technology platform serving Fortune 500 companies
We put customer experience at the center of everything we do, helping enterprises truly understand and serve their customers.
Continuous innovation in AI and NLP technology to stay at the forefront of customer experience management.
Enterprise-grade data security and privacy protection, ensuring customer data is always safe.
We measure success by the tangible business outcomes we deliver for our clients.
Founder & CEO
20+ years in consumer research
CTO
AI & Machine Learning expert
Chief Science Officer
NLP & Cognitive Computing
VP Customer Success
Enterprise CEM strategy
VP Product
Experience platform design
VP Engineering
Scalable AI systems
China
Wenxin Huace Center
China
Lujiazui Financial District
China
Nanshan Tech Park
We're always looking for talented individuals who share our passion for customer experience and innovation.